Customer Testimonials
We went to look at SUV's and Raj came out to greet us. We took the Adx and RDX out for a ride. The RDX was definitely the one however monthly payments more than we wanted. Raj discussed leasing and then came back with a used one and in red which he knew was my color ??. He was extremely patient , saw us the next day to take it for a ride and reviewed all the numbers yet again. The customer service at this dealership was amazing. I have reached out for operational questions on the RDX and he responds ... Read More DealerRater - Jun 17, 2026
This was my second purchase from Acura of Berlin and Jim and his team got me quickly in the car I wanted for a great price. Will be back in the future when I’m ready for another upgrade
They got me an appointment rather quickly- communication was excellent and they were very honest with options to help solve my problem
Very nice experience with efficiency, we felt well taken care of during the whole process.
Good We will see how the future service goes No more words I'm good USA
Although I ultimately didn't purchase a vehicle, I wanted to recognize the outstanding service I received. Jennifer worked very hard to understand what I was looking for, stayed in regular contact, and continued searching for options that matched my preferences. I never felt pressured, and I truly appreciated her dedication. I would gladly work with her again in the future.
Jim was absolutely fantastic… he is very knowledgeable of product and was ready and willing to help..I would recommend him on a heartbeat
The dealership was very easy to deal with and I had a very positive experience.
Raj was very helpful, knowledgeable, and sincere. We enjoyed meeting and working with him. He walked us through all the options and made our purchase easy.
Everyone was very friendly and kept us informed on the progress of the appointment. It was quick and easy.
They are very friendly, professional and communication was Services were impeccable. I couldn't be happier and will continue to service my Acura there
Im a very hard person to deal with the guys where very professional like family.
Good follow through with any questions I may have had Good customer service. Thank you very much.
Great experience! Dealership is very welcoming with a professional atmosphere. Service did an awesome job detailing the vehicle!
Will absolutely be coming back to purchase another car from Jim. Very professional and very knowledgeable, truly cares about the people. Jessica was also a great part of this. Will be back to Acura of Berlin because of the two of them!
The experience was OK just a little disappointed that I just purchase a vehicle there and exactly 2 weeks the screen ?? when peach black and I had to have it service that was a disappointment
Keith was great friendly amazing customer service 1000/10 Keith was great friendly amazing customer service 1000/10 would highly recommend him !!
Keith Davis was extremely helpful and informative with my service for my car and I would be happy to recommend him for anyone's service needs.
Super happy Highly recommended 5 start they are the best Manager Herbie Diaz Finance manager Jessica Deedon Sales Person Kevin Garcia Best team ever 💪🔥
Best car dealer I ever went, From the manager Herbie Diaz, finance manager Jessica Deedon and sales person Kevin Garcia. Simply An amazing experience Professionalism Integrity Customer service Support and more. 5 star Highly recommended N.G The Salsa Legend 🔥💪
Misleading and unprepared The service dept is the only reason my family uses that dealership.
Professional and friendly Everyone was very professional and very friendly. They offered a short video to explain what they were doing and were committed to having my vehicle done in a timely manner.
A good job. Made us feel comfortable . Kevin did a great job in explaining how things work
Jonathan was excellent. He answered the questions I had. He explained the service and results of the inspection very well. He was very knowledgeable. He was pleasant, very thorough and a pleasure to work with. I would definitely recommend him to others. The service was on-time which is always important!
Kevin Was amazing! very kind attentive and gave me a lot a of information, He made everything so smooth and was on top of the whole process making sure I was able to have me vehicle when promised. Happy to do business with you !
I've been coming to dealership for past 20 years. They are always on point. Great service
The service department runs very smoothly. Dropped my car off for service in the morning and it was ready earlier than expected. Great communication, as well.
Friendly staff, on time with my appointment and I was kept informed while I waited for my service to be completed. I've always been very pleased with the service and staff.
Great communication Provided a loan vehicle Helped me figure out a solution with timeline for picking my car up
Excellent experience all around starting with Keith in service and ending with Jim and sales. I found Jessica to be very professional and help facilitate the process as well. I highly recommend active Berlin for all future sales.
Jim Pompei helped me. He answered all of my questions and made the experience easy. Well done Jim.
Amazing experience at this dealership! The staff was friendly, honest, and very helpful throughout the whole process. Especially Raj, who went above and beyond to make everything smooth and stress-free. He answered all my questions, helped me get a great deal, and made sure I was completely satisfied. Outstanding customer service from start to finish. Highly recommend this dealership, and definitely ask for Raj!
Great service excellent customer service hands down best dealer around ! My visit could not have gone any better !! Also huge shout out to Rob
Fast reliable and excellent service team that this location has thank you for getting me in right away on my recall. Other locations had 2 month or longer waiting list
I had a great experience purchasing my new vehicle thanks to Jim and Jessica at Acura of Berlin. From start to finish, they were professional, knowledgeable, and genuinely supportive throughout the entire process. They took the time to answer all of my questions, made sure I felt comfortable with every step, and helped make the experience smooth and stress-free.
Jim was incredibly helpful in explaining the vehicle options and ensuring I found the right fit for my needs, while Jessica made the financing and paperwork process easy to understand and efficient. Their teamwork, patience, and customer service truly stood out.
... Read More DealerRater - May 19, 2026
Wonderful service way better then dealer in Manchester ct I always go to the dealer best service
Navaraj Sankar listened and answered all of our questions, he was very respectful and patience giving us time to think about our options.
I had a great experience at Acura Berlin thanks to Kevin, Zeon, and Jessica. The entire process was smooth from start to finish. They were all friendly, attentive, and really listened to what I was looking for. I never felt rushed or pressured, which made the experience much more comfortable and enjoyable. I truly appreciated their professionalism and patience. Highly recommend working with this team!
Brian was very helpful. knowledgeable. Courteous.the service was done quickly and professional i will return for more service in the future
Great experience at Acura Berlin. Salesperson Mr. Raj and finance manager Jessica was awesome. Thanks them.
I don’t usually respond to any satisfaction surveys but this time around I am. My experience with Acura of Berlin was flawless! From the first appointment to receiving my Acura MDX, everyone was very nice and made the buying experience very easy! If anyone is looking for an Acura they should go to Acura of Berlin in CT!
The team at Acura Berlin are super friendly and helpful! Excellent customer service and excellent service to the vehicle. Can’t say enough great things.
Had a great experience with Jim purchasing my new ADX! Was also very impressed that financing/picking up my vehicle took under an hour
Very polite and professional to deal with! Every time I have a question and I go to Acura he helps me with out hesitation!
I'd like to say the staff that took care of us for the acura were extremely helpful and regardless it was an insurance issue they made sure i was able to pick up my car.
Jim Pompei was fun to work with. I bought a white 2025 A here and Jim made the process great. He’s so much fun! Loved him! Ask for him if you’re interested in buying a car. He’s funny and knowledgeable!
Review of service department. Easy to make reservation for service online. They called to confirm the issue I was having with the car. Was able to reserve a loan car for the day as well. Drop off was easy and efficient. Loan car was clean and a nice way to try out an RDX. Acura texted to keep me updated on what was happening. Easy pickup and checkout. Will be using again.
Everyone was very helpful, buying a car can be stressful but they made it easy.
Had a great experience working with Kevin Garcia at Acura of Berlin in Connecticut. He was professional, helpful, and made the whole car-buying process smooth and stress-free. Kevin was patient with all my questions, transparent throughout the process, and made sure I felt comfortable with my decision. Highly recommend asking for Kevin if you’re shopping at Acura of Berlin!
It went well but did take a while, over 3 hours but service department always good. My favorite guy Jonathan Roath wasn't there. He's the best
Service was great. Brian was very prompt. He got me in and out within normal time. He gave me a full report on my car. Very professional
no hassle, ready when I got there, no haggling, easy experience, no issues with this dealer
Raj was great he gave me a couple options and took his time to explain everything
Great selection of inventory for both new and used options. Sales person interaction was easy and helpful.
Friendly knowledgeable staff that welcomed us in and listened to what we wanted. Took time to ensure questions were answered. Staff worked well together.
I am writing to share the incredibly positive experience I recently had at Acura of Berlin. The entire staff was very accommodating and provided a refreshing environment without the usual sales pressure. I was particularly impressed with the sales manager, sales consultant, and finance manager. They were able to secure a better loan rate for me than my own bank, and the entire process was seamless, with no need to go back and forth on specific items. I would highly recommend this dealership to anyone looking for a professional and stress-free experience.
I had an amazing experience purchasing my Acura, and I have to give full credit to my salesman (Jim) for making it happen. From the very beginning, he was professional, knowledgeable, and genuinely focused on making sure I was comfortable with every step of the process.
What really stood out to me is that he did exactly what he said he would do—no surprises, no pressure, just honesty and follow-through. He took the time to answer all of my questions, explained everything clearly, and made sure I understood all my options. That kind of transparency is rare and made ... Read More DealerRater - Apr 25, 2026
Friendly, thorough & clean From on line booking to working with the service technician it was easy process
My experience at Acura of Berlin was fantastic. Kevin was great and easy to deal with. He made the entire process seamless and stress-free. He was never pushy, which I really appreciated. He took the time to answer all my questions and even helped me set up the app and my memory seat before I drove off. When it came time to finalize the deal, Amanda in the finance department was exceptional. She was efficient and professional, ensuring all the paperwork was handled correctly while explaining everything clearly. We also enjoyed great conversation and plenty of laughs. She even took ... Read More Google - Apr 24, 2026
We had a great experience with our vehicle purchase. The process was went smooth and easy.
We had a great experience with Jim and Jess. They were both very knowledgeable and thorough. We love our new car!
It was very well handled
Navaraj was personable ,polite,listened and answered all questions ! He was knowledgeable about the vehicle and its features! He was patient and respectful and I would recommend him to a friend !
I was treated with excellent service and my vehicle was well taken care of Five-star service! They handled my repair under warranty and made the process seamless by providing a loaner car. I really appreciate them looking out for the customer.
Grate people wen you inside feel like you know this please from Long Time,sales consultant Jennifer l.very Nice person help to Make best chose not pushing to any special Way just very friendly, thank you very much
Keith Davis is great to work with he has great knowledge of the job that he does I love working with him since I got my RLX
Acura of Berlin is a beautiful facility, very welcoming with a professional staff. Hospitality at its best. I would recommend the experience to anyone.
The dealer made the process nice and easy. Things went smoothly and couldn’t be happier.
Thanks to Jim for a great experience, especially after getting the runaround from other Acura Dealerships. Thanks again!
Keith Davis was very helpful.
Huge shout-out to Jim in Sales and Brandon in the finance team at Acura of Berlin! The level of patience, empathy, and follow-through they showed me truly meant everything. They said they were going to work with my situation — and they absolutely did just that. Grateful for a team that treats you like a person first and really makes things happen. Y’all worked miracles and I appreciate you! 🚗✨💯
From the Top excellent service with a smile thank you Eric GM Jim brand specialists Jessica F&I everything went smooth and transparent highly recommend 5 star service
Acura of Berlim Experience, my service was quick staff polite and courtesy. The waiting area is nice and clean 👌 so was the ladies room .
Great experience! Thank you to Jim and the Acura team who were so easy to work with.
Great I’ve been looking for a Acura for a long time there service was hands down great
They explained everything thoroughly and were very kind and straightforward. Raj was very great and Jessica was hilarious and fun to work with. Would recommend to anyone.
Great buying experience! Jim was very helpful and easy to work with. Overall I would recommend Jim and the dealership.
Their service was very nice and they will work. They’re very best to get you into the car you desire.
Seamless purchase of Acura auto. Easy access off of highway. Profession stall in all areas of the dealership. I would recommend their services to anyone.
Great people to work with helped me get into the vehicle I’ve been looking for. Even got me a sandwich!
I’ve now purchased multiple vehicles from Jim at Acura of Berlin. Each experience has been consistently positive. The team is always professional, honest and easy to work with they make the process smooth and stress-free. I highly recommend working with Jim and the team in Berlin for your next vehicle.
Had a great and easy experience at this dealership where my needs and wants were listened to and was not hassled
Everyone on the team I dealt with was excellent. They were all very professional and work with me. Shout out to especially Raj for being so patient and helpful. Much appreciated!!!!!
As soon as I walked into the dealership, Jim greeted us with warmth and assisted with an ASpec I had my eye on. Although the car sold itself, he answered all my questions with ease and certainty, and made me confident that owning an Acura was an easy decision! He made the whole purchase smooth and had a great fun personality through the whole process, Acura is lucky to have such a dedicated employee!
Jim and Jesica was amazing they made the experience of purchasing my first vehicle comfortable and enjoyable highly recommended!!!!
Kevin was fantastic to work with at Acura Berlin. He made the whole process smooth and stress-free. Great experience overall!
After doing a few weeks of research on a purchasing a used 2023 Ridgeline, I found a couple at Acura of Berlin and made an appointment for a test drive. When we arrived, we were greeted at the door and told we were going to dealing with Jim Pompei for the test drive. Jim was great to work with. Acura of Berlin is a no haggle sales price and I can attest based on my research, Acura of Berlin was listing the car a fair price.
Jim was very accommodating and super easy to talk to during the transaction as we ... Read More DealerRater - Apr 3, 2026
Highly recommend this dealership! Jim was so great to work with, he made my first time car buying experience so seamless and easy!
Acura of Berlin was amazing in the car buying experience! Jim was honest and efficient! Smooth process and I left the same day with the car I truly love! Highly recommend this dealership and their team.
Brandon and his team made the car buying process actually enjoyable. Brandon was such a help in working with us yo make our new MDX the best purchase. We will definitely be back again!
Highly recommend this dealership! Jim was so great to work with. As a first time car buyer I was nervous going in, but he made me feel very comfortable and got me exactly what I wanted!
not that impressed .. no urgency .. OK, well I have a new vehicle for a month. I drove in it for five days because I've been too many problems with the tires that cannot get fixed for a third time it's in for service and they can't figure it out so they have to call higher up people in acura to figure out what they're going to do with the problem so I have known brand new vehicle that cost $56,000 and I don't have it in my hands. How's that?
Professional, knowledgeable and friendly Easy to work with and the dealership itself was clean and very nice
Kevin was great. He helped me and made the process seamless which was important to me and my busy schedule. Exemplary customer service!